At Dock2Shop, a trading division of New MJ Trading, we strive to provide quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Returns & Exchanges Policy below.

# Returns

If you receive a product that is damaged, defective, incorrect, or incomplete, please contact us within 48 hours of receiving your order.

To request a return, please email our customer support team with:

* Your order number
* Product details
* Description of the issue
* Photographs of any damaged or incorrect items (where applicable)

All return requests must be approved before products are sent back.

# Eligibility for Returns

Returned products must:

* Be in their original packaging
* Be unused and in resalable condition
* Include all original components and accessories
* Be returned within the approved return period

We reserve the right to refuse returns that do not meet these requirements.

# Non-Returnable Items

The following items may not be eligible for return unless faulty or supplied in error:

* Clearance or discounted items
* Perishable goods
* Opened consumable products
* Special order items
* Products damaged after delivery

# Exchanges

Where stock is available, we may offer an exchange for:

* Damaged items
* Defective products
* Incorrect products supplied

If an exchange is not possible, a refund or credit may be offered at our discretion.

# Refunds

Once returned goods have been received and inspected, approved refunds will be processed to the original payment method.

Please allow up to 7–10 business days for refunds to appear, depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a faulty product.

# Return Shipping

Customers are responsible for return shipping costs unless:

* The product is faulty
* The product was damaged during delivery
* An incorrect item was supplied by Dock2Shop

We recommend using a tracked delivery service for all returns.

# Damaged Deliveries

Please inspect your order upon arrival. Any shortages, damages, or delivery issues should be reported within 48 hours of receipt to allow us to investigate and resolve the matter promptly.

# Contact Us

For all returns and exchange enquiries, please contact:

**Dock2Shop – New MJ Trading**
Address: 50 Bunting Road, Northampton, NN2 6EE, United Kingdom
Phone: 07405 366844
Email: [info@dock2shop.com](mailto:info@dock2shop.com)

We are committed to resolving any issues fairly and efficiently and appreciate your business.