# Shipping & Delivery Policy

At Dock2Shop, a trading division of New MJ Trading, we are committed to delivering your orders quickly, safely, and efficiently throughout the United Kingdom.

# Order Processing

Orders are typically processed within 1–2 business days after payment has been received and verified.

Orders placed on weekends or public holidays will be processed on the next working day.

During periods of high demand, processing times may be slightly longer. We will make every effort to keep customers informed of any significant delays.

# Delivery Areas

We currently deliver throughout the United Kingdom.

For deliveries outside the UK, please contact our customer service team before placing an order.

# Delivery Times

Estimated delivery times are:

* Standard Delivery: 2–5 business days
* Large or Bulk Orders: 3–7 business days
* Remote Areas: Delivery times may vary

Delivery estimates are provided for guidance only and are not guaranteed.

# Shipping Charges

Shipping costs are calculated at checkout based on:

* Order value
* Order weight and dimensions
* Delivery location
* Courier service selected

Any applicable delivery charges will be clearly displayed before payment is completed.

# Bulk & Wholesale Orders

As a wholesale supplier, certain large-volume orders may require special shipping arrangements.

For pallet deliveries or large commercial orders, our team may contact you to confirm delivery details and scheduling requirements.

# Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Customers can use the tracking information supplied by the courier to monitor delivery progress.

# Delivery Responsibility

Customers are responsible for ensuring that the delivery address provided is accurate and complete.

Dock2Shop cannot be held responsible for delays or additional costs resulting from incorrect delivery information supplied by the customer.

# Damaged or Missing Items

Please inspect your order immediately upon receipt.

Any shortages, damaged goods, or delivery discrepancies must be reported within 48 hours of delivery by contacting our customer support team.

Where possible, please provide photographs of damaged items and packaging to assist with our investigation.

# Failed Deliveries

If a delivery cannot be completed due to customer unavailability, incorrect address information, or refusal of delivery, additional delivery charges may apply for redelivery.

# Force Majeure

We shall not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to:

* Severe weather conditions
* Transport disruptions
* Industrial action
* Customs delays
* Government restrictions
* Supply chain disruptions

# Contact Information

**Dock2Shop – New MJ Trading**
50 Bunting Road
Northampton NN2 6EE
United Kingdom

Phone: 07405 366844
Email: info@dock2shop.com

If you have any questions regarding shipping or delivery, our customer support team will be happy to assist you.